Within Australia:
Free Shipping on orders over $99 (Aus only)
Standard Shipping starts at $6.95. Estimated delivery time is 2-7 business days.
Express Shipping Starts at $8.50. Delivery is guaranteed 1-3 business days. If you live in Metro Sydney, Brisbane or Melbourne area, express shipping is guaranteed next day delivery after dispatch.
New Zealand:
Express Shipping starts at $14.95. Estimated delivery time is 3-4 business days.
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See the table below for more detailed delivery prices.
| Australia | Delivery Fees | Estimated Delivery Time |
| Standard Post: Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart Metro. | Up to 500g $6.95, 1kg $7.95, 2kg $9.50, 3kg $9.99, 4kg $10.95, Large 5kg $12.50, 7kg $13.50, 10kg $15.99, 15kg $18.50, 22kg $24.75, Over 22kg $33.00 | Orders placed before 12pm AEST will be delivered within 2-7 business days. |
| Express Post: Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart Metro. | Up to 500g $8.50, 1kg $11.99, 3kg $13.50, Large 5kg $21.50 | Orders placed before 12pm AEST will be delivered within 1-3 business days. Orders |
| Standard Post: Outside of metro areas (Australia) | Up to 500g $6.95, 1kg $7.95, 2kg $9.50, 3kg $9.99, 4kg $10.95, Large 5kg $12.50, 7kg $13.50, 10kg $15.99, 15kg $18.50, 22kg $24.75, Over 22kg $33.00 | Orders placed before 12pm AEST will be delivered within 3-7 business days. |
| Express Post: Outside of metro areas (Australia) | Up to 500g $8.50, 1kg $11.99, 3kg $13.50, Large 5kg $21.50 | Orders placed before 12pm will be delivered within 2-4 business days. |
New Zealand Delivery Fees Estimated Delivery Time
| New Zealand | Delivery Fees | Estimated Delivery Time |
| Express Post: Major Cities. | Up to 2kg $14.95, 3kg $16.95, 4kg $19.95, 5kg $23.95, 6kg $26.95, 7kg $29.95, 8kg $33.95, 9kg $36.95, 10kg $40.95, 11kg $44.50, 12kg $47.95, 13kg $50.95, 14kg $54.95, 15kg $57.95, 16kg $61.95, 17kg $64.95, 18kg $68.95, 19kg $71.95, 20kg $75.95. | Orders placed before 12pm AEST will be delivered within 3-4 business days. |
Aisa Delivery Fees Estimated Delivery Time
| China, Japan, Hong Kong | Delivery Fees | Estimated Delivery Time |
| Express Post: Major Cities. | Up to 2kg $24.95, 3kg $36.95, 4kg $43.50, 5kg $49.95, 6kg $56.50, 7kg $62.95, 8kg $69.50, 9kg $75.95, 10kg $82.50, 11kg $88.95, 12kg $95.50, 13kg $101.95, 14kg $108.95, 15kg $114.95, 16kg $121.95, 17kg $128.50, 18kg $134.95, 19kg $141.50, 20kg $147.95. | Orders placed before 12pm AEST will be delivered within 3-4 business days. |
USA & Canada Delivery Fees Estimated Delivery Time
| USA, Canada | Delivery Fees | Estimated Delivery Time |
| Express Post: Major Cities. | Up to 2kg $29.95, 3kg $40.95, 4kg $48.95, 5kg $55.95, 6kg $63.50, 7kg $70.95, 8kg $77.95, 9kg $85.50, 10kg $92.95, 11kg $99.95, 12kg $107.50, 13kg $114.95, 14kg $122.95, 15kg $129.95, 16kg $136.95, 17kg $144.50, 18kg $151.95, 19kg $159.50, 20kg $166.95. | Orders placed before 12pm AEST will be delivered within 3-4 business days. |
Returns Policy
Order Cancellations
Order cancellations must be made within 24 hours of placing your order. If the order has already been dispatched, please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. We will issue a refund, or replace a faulty product if needed. Delivery charges are only refundable if you have cancelled your entire order before it is sent or where the goods are faulty and a refund is made.
Please note:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We also ask that you send through a photo of the faulty item. You can send photos to: admin@lovethyself.com.au with details of the order and how the product is faulty. We will then advise on how to proceed with the return. We accept faulty item replacements/refunds within 30 days of receipt.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We also ask that you send through a photo of the wrong item. You can send photos to: admin@lovethyself.com.au with details of the order. We will then advise on how to proceed with the return. We accept wrong item returns within 30 days of receipt.
An item is missing from my order
If you have received your order but an item is missing, please contact us quoting your order number, your name and address, details of the missing item, and whether you require a refund or a replacement. We send out missing items free of charge, but are happy to refund it too. We also ask that you send through a photo of the complete order that you received to illustrate what is missing. You can send photos to: admin@lovethyself.com.au with details of the order. We will send out missing items within 30 days of receipt.
I have not received my order
Please check your tracking number. If Australia Post/Courier has noted that it has been delivered, please contact your local Post Office. If it is not showing as delivered, and has passed the timeframes above, then please contact us with your order details, we will be more than happy to help! Please note: If you had delivery instructions to leave the item unattended, we can not be hold responsible if the item was taken and cannot resend anything.
When to expect a refund
Refunds are issued for items once the item has arrived at our warehouse. However, how long it takes for the money to be transferred back into your account depends on payment method. If you have paid via PayPal, the refund is usually instant. If you have paid via credit card, sometimes delays occur depending on the bank involved. It should not take longer than 5 business days to see funds back into your account.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
